We had a new restaurant open up in town some months ago, buffet style. Oh, how we like buffets, they are great. If there is something that you put on your plate and you don't like it, you can always get something else without any hassle. If you didn't get enough on your first plate, you can go back for seconds, thirds and fourths if you have that big of an appetite.
When this restaurant opened, we tried it out. If I were secret shopping this restaurant, they would have received some not so good comments. When we walked in, it was pleasing to the eye. It was set up nicely and had nice scenery. The food was pretty decent too, not the best, but there were some great dishes out there.
On a Mystery Shop Evaluation, they would have failed at the customer service portion of the evaluation. My husband and I were quite shocked when we just finished our meal; the waitress came over and asked us if we were done, as if to say she had someone else who needed the table. When we told her yes with hesitance because we had never had that happen before, she left and came back. With check in hand she announced her question, which came across in statement form: You pay now. It would probably be a good idea for that company to seek a secret shopping business to help them with their customer service skills. Many different businesses use secret shopping like; movie theatres, retail services, wine storage and more.
Written by Robin Turner, Call Center Manager
Thanks for reading our secret shopping blog, a blog about the secret shopping and mystery shopping business.
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